Refund Policy

We want you to be completely satisfied with your purchase from C & T One Stop Shop. If for any reason you are not happy, please review our refund policy below.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

Unused and in the same condition that you received them
In the original packaging

Non-Returnable Items

The following items are non-returnable:

Perishable goods
Digital products or downloadable items
Sale or clearance items
Personal care or hygiene products

How to Initiate a Return

To start a return, please contact us with your order number and reason for return. We will provide you with instructions on how to send your item back.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.