C & T Squishy Zone Return, Refund & Cancellation Policy
Last updated: September 20, 2026
Thank you for shopping with C & T Squishy Zone. We are a small business that works with suppliers and fulfillment partners in different locations, including outside the United States. Because orders may be processed and shipped directly by our suppliers, please review the following policy before purchasing.
14-Day Return Policy
Return requests must be made within 14 days of confirmed delivery.
To qualify for a return, the product must be unused, undamaged, and in substantially the same condition in which it was received, including original packaging when applicable.
Do not send a product back without contacting us first. The return address may be different from the address shown on your shipping package.
Unauthorized returns may not be eligible for a refund.
Order Cancellations
Please contact us as soon as possible if you need to cancel an order.
We will make a reasonable effort to cancel an order that has not yet entered processing or fulfillment.
Once an order has shipped, it cannot be canceled.
If tracking information has been issued or the order has already been transferred to the shipping carrier, the order must continue to its destination.
If you no longer want the product, you may request a return after delivery according to our return requirements.
Refusing delivery does not automatically qualify an order for a refund.
Change-of-Mind Returns
We understand that customers sometimes change their minds.
Approved change-of-mind returns are accepted within the 14-day return period. The customer is responsible for return shipping costs.
Any original shipping charges are non-refundable unless required otherwise by applicable law.
A refund will not be issued until the approved return has been received and inspected.
Squishies & NeeDoh-Type Products
Squishy products naturally vary in texture, softness, firmness, rebound speed, shape, color, and appearance. Minor differences that do not materially affect the product’s intended use are generally not considered defects.
Because these products are handled, squeezed, and stretched during normal use, used or intentionally damaged products are not eligible for change-of-mind returns.
Damage caused by excessive stretching, pulling, puncturing, cutting, improper cleaning, misuse, or normal wear and tear is not considered a manufacturing defect.
If your product arrives damaged or defective, please contact us promptly so we can review the issue.
Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives.
If your product arrives damaged, defective, or materially different from what you ordered, contact us promptly at hauffca98@gmail.com.
Please include:
- Your order number
- A description of the problem
- Clear photos of the product
- Photos of the packaging when relevant
We may request additional information reasonably necessary to verify the problem.
After reviewing the claim, we will provide an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.
Mystery, Blind-Box & Random-Color Products
Products clearly advertised as mystery, blind-box, assorted, or random-color items are selected at random.
Receiving a particular color, character, style, or variation that you did not prefer is not considered a defect when the product listing clearly stated that the selection was random.
This does not affect your rights if the product itself arrives damaged, defective, or materially different from its description.
Return Shipping
Contact us before returning anything.
C & T Squishy Zone works with suppliers and fulfillment partners in multiple locations. Your correct return destination may therefore be different from the address printed on your original package.
Do not automatically return an order to the sender address on the package.
For approved change-of-mind returns, the customer is responsible for return shipping.
If we confirm that an item arrived damaged, defective, or incorrect, we will provide appropriate instructions for resolving the issue.
Refunds
After an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be sent to the original payment method.
Banks, credit card companies, and other payment providers may require additional processing time before the refund appears in your account.
Shipping Delays
Estimated delivery dates are estimates and are not guaranteed unless specifically stated otherwise.
Orders fulfilled by suppliers outside your area may experience carrier, customs, weather, holiday, or other transportation delays outside our direct control.
A shipping delay alone does not automatically mean that an order is lost or qualify it for cancellation after shipment.
If tracking indicates that a package may be lost, please contact us so we can investigate and determine the appropriate resolution.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after processing begins.
We are not responsible for delivery problems caused solely by an incorrect or incomplete address supplied by the customer, except where applicable law requires otherwise.
Additional shipping charges may apply if an order must be reshipped.
Final Sale Items
Items specifically identified as Final Sale on the product page before purchase are not eligible for change-of-mind returns.
Final-sale status does not eliminate any rights you may have for products that arrive damaged, defective, or materially different from what was ordered.
Our Commitment
C & T Squishy Zone is a small business, and we appreciate every order.
We work with suppliers and fulfillment partners in different locations to offer our products. If there is a legitimate problem with your order, please contact us so we can review it and work toward an appropriate solution.
Questions about returns, refunds, cancellations, or damaged products can be sent to:
C & T Squishy Zone
Email: hauffca98@gmail.com